At ssml2mp3.com, we want you to be completely satisfied with our Service. This Refund Policy
outlines the conditions under which refunds may be issued for paid subscriptions.
2. Subscription Refunds
2.1 Pro and Business Plans
We offer a 7-day money-back guarantee for new subscriptions:
If you're not satisfied within the first 7 days, you can request a full refund
No questions asked, no conditions
Refund requests must be submitted within 7 days of your initial subscription date
After 7 days, subscriptions are non-refundable
2.2 Prorated Charges
When you upgrade from Pro to Business (or vice versa), you are charged a prorated amount
for the difference between plans. These prorated charges are non-refundable.
3. Free Tier
The Free tier does not involve any payments, so no refunds apply.
4. Service Outages
In the event of extended service outages or unavailability:
We will extend your subscription by the duration of the outage
For outages exceeding 24 consecutive hours, you may request a pro-rated refund
Scheduled maintenance does not qualify for refunds
5. Cancellations
You can cancel your subscription at any time through the Stripe customer portal
Upon cancellation, you retain access until the end of your current billing period
No refund is provided for the remaining time in your billing cycle
Your account will automatically downgrade to the Free tier after the billing period ends
6. Violations and Abuse
If your account is terminated due to violations of our Terms of Service or abuse of the platform,
no refund will be issued for any unused portion of your subscription.
7. How to Request a Refund
To request a refund within the 7-day money-back guarantee period:
Provide your account email and reason for the refund
We will process your request within 2-3 business days
Refunds will be issued to your original payment method
8. Refund Processing Time
Approved refunds are processed within 5-7 business days
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
You will receive a confirmation email once the refund has been processed
9. Exceptions
We reserve the right to deny refund requests in the following cases:
Excessive refund requests from the same user (potential abuse)
Account violations or terms of service breaches
Fraudulent payment or chargeback attempts
10. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us,
your account may be suspended pending resolution. We encourage you to contact our support team
first to resolve any billing disputes.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective
immediately upon posting. Your continued use of the Service after changes constitutes acceptance
of the updated policy.
12. Contact Us
For refund requests or questions about this policy, please contact: